At Outlet Essence Wardrobe Store, we’re committed to making your designer-inspired shopping experience as seamless and stylish as our collections. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to customers worldwide (excluding some Asian regions and remote areas):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: Delivery times may vary during peak seasons or due to customs processing in your country.

Returns & Exchanges

We want you to love every designer-inspired piece from our Accessories, Clothing, Homeware & Lifestyle, and Jewellery collections. If you’re not completely satisfied, our straightforward return policy makes it easy.

Return Policy Overview

  • Return window: 15 days from receipt of order
  • Condition: Items must be unworn, unwashed, with tags attached and in original packaging
  • Proof of purchase: Required for all returns
  • Non-returnable items: Jewellery (unless faulty) and personal accessories that contact skin (scarves, hats)

How to Return an Item

Follow these simple steps to initiate your return or exchange:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with:
    • Your order number
    • Item details
    • Reason for return
    • Exchange preferences (if applicable)
  2. Complete the Return Request Form (template provided below)
  3. Package your return securely using the original packaging when possible
  4. Ship to:
    Outlet Essence Wardrobe Store
    Returns Department
    4037 Ocello Street
    San Diego, US 92111

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once we receive and inspect your return (typically within 3-5 business days):

  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 5-7 business days after approval
  • Bank processing: Additional 2-5 business days may be needed for the refund to appear on your statement

Exchanges

For exchanges:

  • Indicate your preferred size/color in your return request
  • If the requested item is unavailable, we’ll issue a refund instead
  • Standard shipping rates apply for exchanges unless the exchange is due to our error

Return Request Form Template

Copy and paste this template into your email:

Subject: Return Request - Order #[Your Order Number]

Dear Outlet Essence Wardrobe Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Order Details:
- Item Name: 
- Size/Color: 
- Reason for Return: 

For exchanges, I would like:
- New Item Name: 
- New Size/Color: 

I have reviewed the return policy and confirm the item meets all return requirements.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Need Help?

Our San Diego-based customer service team is happy to assist with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.

During peak seasons, return processing may take slightly longer. We appreciate your patience as we ensure every return receives the same attention to detail as our designer-inspired collections.