Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, excluding certain Asian regions and remote areas. By using our site, you confirm you are at least 18 years old or accessing with parental/guardian supervision.

1.2 Intellectual Property Rights

All content on this website (including text, graphics, logos, and product designs) is the property of Outlet Essence Wardrobe Store or our licensors and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We offer designer-inspired:

• Accessories
• Clothing
• Homeware & Lifestyle products
• Jewellery

We make every effort to display product colors and features accurately, but slight variations may occur due to monitor settings. Product dimensions are approximate.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either cancel that item or offer a suitable alternative.

3. Ordering and Payment

3.1 Placing an Order

By placing an order, you:

• Agree to pay the full amount including any applicable taxes and shipping fees
• Confirm all provided information is accurate and complete
• Authorize us to verify your payment details

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email with tracking information once your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered within 15-25 business days after shipment

Delivery times are estimates and may vary during peak seasons or due to customs processing.

4.2 Delivery Responsibilities

Once items are shipped, you become responsible for the goods. Please inspect deliveries immediately. Report any damage or discrepancies within 48 hours of receipt.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receipt, provided:

• Items are unworn, unwashed, with tags attached and in original packaging
• Proof of purchase is provided
• Non-returnable items: Jewellery (unless faulty) and personal accessories that contact skin (scarves, hats)

5.2 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected] with your order details
2. Complete the Return Request Form (provided in our return policy)
3. Ship items to: Outlet Essence Wardrobe Store Returns Department, 4037 Ocello Street, San Diego, US 92111

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

5.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method. Bank processing may take additional 2-5 business days.

6. User Responsibilities

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Comply with all applicable laws and regulations
• Use the website only for lawful purposes
• Not attempt to interfere with website security or functionality

7. Limitations of Liability

Outlet Essence Wardrobe Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays or failures in performance due to events beyond our reasonable control (force majeure)
• Errors or omissions in product descriptions or pricing (we reserve the right to correct these)
• Customs delays or additional fees imposed by your country

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site constitutes acceptance of the modified terms.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of California, USA. Any disputes shall be subject to the exclusive jurisdiction of the courts of San Diego.

11. Contact Information

For questions about these Terms and Conditions, please contact us at:

Outlet Essence Wardrobe Store
4037 Ocello Street
San Diego, US 92111
Email: [email protected]